Catastrophe Claims Management

When catastrophe strikes, ICA's disaster planning allows for quick deployment and re-assignment of personnel most experienced for that specific disaster. With the knowledge that natural disasters represent close to 25% of a carrier's loss portfolio, at ICA, we setup our Claims Disaster Service to provide instant on-site response in the most devastated areas regardless of weather conditions.

Our mobile Command Center always stands ready for rapid deployment; it is equipped to function as a temporary claims processing center in the aftermath of a disaster and extends significantly the geographic limits of our radius of operations.

Our staff is specifically trained to address claims as soon as they can access areas affected by hurricanes, tornadoes, floods, hail, fire, and earthquakes.

Our experience extends to catastrophic events in the magnitude of Hurricanes Andrew and Wilma in Florida; in 1992 and 2005 respectively, Katrina in New Orleans in 2005; Georges in Puerto Rico, Floyd in North Carolina in 1999; the California Northridge earthquake in 1994; Mold Claims in Texas; Hail losses in Minnesota in December 2002, to name just a few.